Privacy Policy & SMS Terms and Conditions

Essential Services Company, LLC ("Essential Services," "Company," "we," "our," or "us") values your privacy and is committed to handling personal information responsibly. This policy applies to information collected through essentialservicesusa.net, website forms, email, telephone communications and SMS/text messaging.

Please do not submit Social Security numbers, payment-card information, passwords, medical records, bank-account credentials or other highly sensitive information through general website forms or SMS messages.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name or business/household name
• Phone number
• Email address
• Mailing address
• Policy, coverage, service or account-related information
• Certificate-holder information or basic claim details
• Information submitted through website forms, email, telephone or SMS communications
• Any other information you choose to provide in connection with an inquiry or service request

How We Use Your Information

We may use information we collect to:

• Respond to inquiries and service requests
• Provide insurance, benefits, risk-management or client-service information
• Schedule appointments or follow-up conversations
• Route requests to the appropriate Essential Services team member
• Provide customer-service communications, policy-related updates or requested follow-up
• Support claims, certificate, policy-change, billing or document requests
• Maintain business, legal, compliance and recordkeeping records
• Prevent misuse, abuse or spam and support website operations
• Improve our services and website experience
• Send SMS messages when you have provided the appropriate consent

Insurance and Service Providers

When reasonably necessary to respond to or service your request, information may be provided to insurance carriers, wholesalers, program administrators, benefits providers, claims contacts, technology or form-processing providers, professional advisers, or other parties involved in evaluating, placing, administering or servicing the requested insurance or business service.

These operational disclosures are different from selling or sharing information for third-party marketing. Essential Services does not sell or rent personal information to third parties for marketing purposes.

SMS Communications

By providing your mobile telephone number and affirmatively opting in to SMS communications, you consent to receive text messages from Essential Services. Depending on your relationship with us and the services you request, messages may include:

• Appointment reminders
• Service notifications
• Customer-support communications
• Policy, account or project/service updates
• Follow-up messages regarding requested services

Message Frequency

Message frequency may vary depending on your interactions with Essential Services and the services or communications you request.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you may receive a confirmation message. No further SMS messages will be sent unless you later opt in again.

Help

For assistance with SMS communications, reply HELP to a message or contact Essential Services using the information listed below.

SMS Delivery

Essential Services is not responsible for delayed or undelivered SMS messages. Message delivery depends on effective transmission by your wireless carrier, device availability and network conditions.

Data Sharing and Privacy

Essential Services does not sell, rent or share personal information with third parties for their independent marketing purposes. We may disclose information when reasonably necessary to provide or administer requested services, operate the website or communications systems, protect our rights or systems, comply with applicable law, regulation, legal process or professional obligations, or as otherwise permitted by law.

Website Hosting and Forms

Our website may use third-party hosting, form-processing, email or communications services to receive and process information on our behalf. Those providers may process information as necessary to deliver their services and are subject to their own privacy and security practices.

Data Security

We maintain reasonable administrative and technical safeguards designed to protect information from unauthorized access, use, disclosure, alteration or destruction. However, no internet transmission, electronic communication or storage method can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, respond to requests, maintain records, comply with legal or regulatory obligations, resolve disputes, protect our rights and support legitimate business purposes.

Your Choices

You may contact Essential Services to ask a question about information you submitted through the website or our communications, request correction of inaccurate contact information, or ask about your communication preferences, subject to applicable legal, regulatory, contractual and recordkeeping requirements.

For SMS messages, you may withdraw consent at any time by replying STOP.

Changes to This Policy

We may update or modify this Privacy Policy and SMS Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date.

Acknowledgment

By submitting information through our website, you acknowledge that you have reviewed this Privacy Policy. By affirmatively opting in to SMS communications, you acknowledge and agree to the SMS terms described above.

Contact

Essential Services Company, LLC
Mailing Address Only
31408 Harper Avenue, Suite 345
St. Clair Shores, MI 48082
(313) 395-8988
info@essentialservicesusa.net
www.essentialservicesusa.net